In order to exchange or return an item purchased online, firstly you need to return the product, then proceed to new checkout.
Purchase return is carried out within 14 days following the date of delivery. Customer need to provide the purchased product in its original condition with the original packaging and the product return form. We will refund the amount you paid after checking the product by representatives of Black Quail.
Only the buyer of the product can request a refund, since the money will be returned to the card that was used to make the payment. This process can take up to 30 days.
Delivering cost on returning the product to the store will be covered by Black Quail.
The leather good can also be returned to the brand store at:
Tashkent, YAKKASARAY district, 34 Shota Rustaveli street. Working hours: 10:00 – 20: 00 daily
Please note that personalized items are non-refundable and non-exchangeable.